Returns And Exchanges
RETURN AND EXCHANGE POLICIES
I want my customers to adore everything they purchase from me. If you are somehow unhappy with your product, please let me know immediately. I will do my best to listen to your ideas and attempt to make adjustments.
I accept returns only on ready to ship items . However, there are some guidelines that need to be followed.
The cost of the return shipment is the buyers' responsibility.
Please contact me the day that it arrives and let me know what the issues are. I MUST be notified within 24 hours of it's arrival that there's an issue. If we cannot resolve them, please ship the item back within three(3) business days. You MUST include delivery confirmation on the return package.
Once the package arrives in it's original state, a full refund minus shipping will be refunded. If an exchange is desired, your new item will ship out asap.
This situation has never happened to me, but it could. If it should, I want you to be happy.
Custom made or personalized items are NOT returnable.
IN THE EVENT OF A CANCELLED ORDER ON A CUSTOM MADE ITEM, WITHIN THE 1 WEEK WINDOW **, YOU WILL BE CHARGED A 50% CANCELLATION FEE. THIS IS TO COVER MY EXPENSES FOR YOUR MATERIALS, ETC. IF YOUR CUSTOM ORDER IS CANCELLED WITHIN THE FIRST WEEK **, YOU WILL BE REFUNDED THE AMOUNT THAT YOU PAID MINUS 50%. CUSTOM ORDERS CANNOT BE CANCELLED AFTER THE FIRST WEEK OR ORDERING. THEY BECOME NON REFUNDABLE AT THAT TIME.
PLEASE BE SURE THAT YOU WANT YOUR ITEM BEFORE YOU MAKE YOUR PURCHASE. I ORDER FABRICS ON A CASE BY CASE BASIS NORMALLY AND HAVE LIKELY PURCHASED YOUR MATERIALS AS SOON AS YOU PLACE YOUR CUSTOM ORDER.